I received what I believe is a very nice email today from David Blumenthal, CEO of Lion Brand, in response to my blog post of my experience at the show. I asked his permission to post it.
Dear Ms. Garmendia,
We are very sorry you had an unpleasant experience at the Vogue Knitting fashion show event in our studio.
It means a lot to Lion Brand and especially to me personally that every contact whether it is in the industry or in the general public domain be a positive one for Lion Brand.
The comment that our studio Manager made is certainly not in keeping with our regard for our customers’ feelings and we apologize for this unfortunate experience.
I trust you will understand that people make mistakes and in the spirit of friendship and understanding you accept this apology.
This email shows a lot about Mr. Blumenthal. It shows me that he has time to listen to his customers. He took the time out to send a personal note to me regarding the incident. It also shows me that he’s probably very down to earth to include such words as “spirit of friendship and understanding” in his apology.
In my reply, I said, amongst other things, “I feel that maybe Ms. Lyons just needs to pay a bit more attention to the terminology she uses when dealing with the general public because, as I’m sure you saw by the comments on my blog, people interpret things in many different ways.”
I hope that Mr. Blumenthal’s email to me eases the thoughts of those of you that were bothered by Ms. Lyons’s comment last week as it did mine. But I also hope that she is asked to take a course in management and interaction with the public for the sake of her future with Lion Brand and any other ventures.